Freight Wheels FAQ

Q: Do you offer open and enclosed transport?

Yes. We offer both open and enclosed vehicle transport. Open transport is the most cost-effective option and is commonly used for standard vehicles. Enclosed transport provides maximum protection and is recommended for luxury, exotic, classic, or high-value vehicles. Our team will help you choose the best option based on your needs and budget.

Q: Are personal items allowed inside the vehicle?

In some cases, yes — but with restrictions. Most carriers allow up to 100 lbs of personal items. Personal belongings are not covered by insurance. Items must be secured in the trunk or below the window line. Household items, valuables, firearms, alcohol, hazardous or illegal materials are strictly prohibited. We recommend keeping personal items to a minimum to avoid delays or risks.

Question 1

How does the transport process work?

Accepted Answer

Contact us via phone, email, or our quick online request form. Share your details including vehicle type, pickup/drop-off locations, and whether you prefer open or enclosed transport. We'll provide a transparent, competitive shipping estimate with no hidden fees. Approve the quote, make your payment, and we'll lock in your pickup date. Stay updated with real-time tracking and proactive communication from dispatch to delivery.

Question 2

What areas do you serve?

Accepted Answer

Freight Wheels provides vehicle transportation services across the USA, Canada, and North America. We handle both long-distance and cross-border shipments, coordinating every step of the process.

Question 3

What types of vehicles do you transport?

Accepted Answer

We transport a wide range of vehicles, including:

Cars and SUVs

Motorcycles

Cars and SUVs

Boats and personal watercraft

Oversized and modified vehicles (lifted trucks, vans, commercial pickups)

Each shipment is planned individually based on the vehicle type and route.

Question 4

Do you offer open and enclosed transport?

Accepted Answer

Yes. We offer both open and enclosed vehicle transport:

Open transport is the most cost-effective option and is commonly used for standard vehicles.

Enclosed transport provides maximum protection and is recommended for luxury, exotic, classic, or high-value vehicles.

Our team will help you choose the best option based on your needs and budget.

Question 5

Is my vehicle insured during transport?

Accepted Answer

Yes. All shipments include carrier cargo insurance, which covers damages caused by accidents during transit. However, coverage details vary depending on the transport type:

Open transport insurance may exclude damage caused by weather or road debris

Enclosed transport typically includes higher coverage limits and better protection for high-value vehicles.

We work only with vetted carriers that meet or exceed DOT insurance requirements.

Question 6

Are personal items allowed inside the vehicle?

Accepted Answer

In some cases, yes — but with restrictions:

Most carriers allow up to 100 lbs of personal items.

Personal belongings are not covered by insurance.

Items must be secured in the trunk or below the window line.

Household items, valuables, firearms, alcohol, hazardous or illegal materials are strictly prohibited.

We recommend keeping personal items to a minimum to avoid delays or risks.

Question 7

How do I prepare my car for shipping?

Accepted Answer

Before transport, we recommend:

Cleaning the vehicle for proper inspection

Removing personal belongings

Checking fluids, battery, and tire pressure

Securing or removing loose parts (antennas, roof racks, spoilers)

Keeping fuel at about ¼ tank

Proper preparation helps ensure a smooth and damage-free transport process.

Question 8

When do I make the payment?

Accepted Answer

Deposit is required after all details are confirmed and before pickup.You’ll receive a secure payment link with a clear, agreed price — no surprises or last-minute fees.

Payments & Policies

Yes. We regularly handle:

Military PCS and base relocations
College and student vehicle transport
Cross-country and job-related relocations
Snowbird seasonal transport

Each case receives personalized planning and communication.

Question 9

Do you work with military members, students, and relocations?

Accepted Answer

Yes. We regularly handle: Military PCS and base relocations, College and student vehicle transport, Cross-country and job-related relocations, and Snowbird seasonal transport. Each case receives personalized planning and communication.

Question 10

Will I receive updates during transport?

Accepted Answer

Yes. We provide regular in-transit updates, so you always know where your vehicle is and when to expect delivery.

Question 11

Who will I be communicating with?

Accepted Answer

You will always communicate with a real Freight Wheels specialist — not bots, not call-center scripts. Your shipment is managed by one dedicated person who is accountable and available throughout the process.

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